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eBay somehow refunded the buyer automatically when the return was delivered. Go to usps site and fill out the mail fraud form. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. You purchased a specific quantity of an item, but received the wrong amount. Funny thing he could never tell me what he claims he got or send me pictures. Did you try talking with the buyer? I'll go over how it happened, what I did to fix it, and how you can. Is eBay likely to refund the buyer? Those labels are a lot bigger and I never cut them to a smaller size. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. All items are made out of High Quality fabric. She got her full refund back and kept the ring! That has happened to me. Never saw it in my life. Refund, repair or return. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. No they dont. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. I sell on Ebay myself. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. But so far no response from buyer. A buyer happily purchases your item. You end up owning expensive packaging, without the desired product. Disputing the chargeback can take a lot of time and hassle on your behalf. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Cheaper seller scam: Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. To get a refund from USPS, your eBay buyer can: Submit an e-form. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. This topic was automatically closed 180 days after the last reply. Or just take back the item. 09-10-2020 eBays security systems can only protect buyers and sellers when transactions occur directly on the website. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Plus get a receipt from USPS. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. I will try to ask the questions? The email will state that the payment will be released to you once you have proven that the goods have been sent. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. 1.6K 17K views 1 year ago Every so often mistakes will happen. I agree. If the item is sold for more than $750 the item must have signature delivery proof. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. Select Order Not as Described. I have had a few people say they didnt receive their orders when I know I sent out to all of them. If they bring eBay into this, do I stand any chance at all? They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. @deala0621:There's no point in contacting Canada Post, or USPS. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. How do i handle this? The one I received is as per the photo. Message 1of 30 Put it in a bag took pics opened case and returned back explained. But they said flat out "we don't mix up packages" and reiterated. I can't really remember what specific package I mailed it in. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. But I would like to reach more buyers. 09-10-2020 Once I listed a new in box item as white when it was really blue. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. I recently had the same experience. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). They have always just put new shipping labels over the original label on the unopened package. Somewhat new, never had this happen before. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. If you play nice, they will just tell you that it's too bad and part of business. I have 100% seller feedback. I'm not sure if Canada Post would put those on there?? The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. 2. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! If you've changed your mind about the item, check with the seller to see if they'll accept your return. Listen to this weeks podcast to hear sourcing methods from a seller! Anytime I can create with the Stardream line, I jump at the . They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. If they did, I don't know how they'd be able to verify. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Honest mistakes happen. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. They readily cooperate with law enforcement. Some of this advice may be second nature to you, or may not apply to all sales. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. When a buyer disputes an item, the review is no longer an option unless they "accept the item". PayPal Seller Protection exists to help sellers trade confidently on eBay. How were you able to call eBay? Visit the nearest USPS location and fill out a request form. New replies are no longer allowed. Its just getting worse, sadly. As you sent it recorded delivery I am assuming it had some value to it. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. The buyer confused me with another seller. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Does it look like your packaging, apart from the labels and the stickers? E bay in many cases are making more profit than the sellers. You have to make them paying you off a better deal than the hassle you will continue causing for them. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Please Help! The item I sent out was also tagged, this one is not. Some are targeted at buyers, others at sellers. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Strictly No RETURN NO EXCHANGE policy. The other thing that is suspect is their account was created the day they ordered the item. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Item compatibility is buyer s responsibility. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. I agree with that. Buyer pretended the item/ring was not as listed. So it sucked having a negative mark on my account but it was the only thing I could do. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. It certainly looks a much darker top in the listing. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. Dollars. or the buyer? Is it possible they received it from another seller? I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. It was already on the way. eBay will not assist with a transaction that occurred beyond its purview. Is there any point in doing that? Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. I asked for a picture from the buyer and it was some plastic item. This is the message:Just wanted to say that the item I received was not this one. Do not do that. Is it not possible to take pics of item A and still send B? Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. Ebay found me not at fault and released my funds. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. 05:49 AM However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. Its the reason Im looking into EBay Protection Program right now. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. They look the same to me.. on By ARTHUR WRIGHT. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. The most common dispute for a scammer is the "not as described" dispute. And third, we started to build PayPal's business off eBay.